CallQuanta

AI QA for contact centers

AI call quality control

Upload calls and get transcription, quality scoring, request topic, required actions and key findings.

Go to calls

Product workflow

A manager can understand the pilot flow in under 30 seconds.
1Upload callsAdd real call recordings manually or through telephony integration.
2Get transcriptionTurn audio into transcript and verify data quality before QA.
3Review AI scoreSee score, reasons, evidence and whether the result is ready.
4Find risks and growth pointsUse findings, required actions and feedback for coaching.

What you get

Quality score
Request topic
Required action check
Dialogue evidence
Manager feedback